Company

KlooBR Terms of Use

Last updated: October 2026

1. About us

These Terms of Use ("Terms") govern access to and use of the website KlooBR.com and all services offered through it (the "Services").

The website and the Services are provided by KlooBR.com, a member of Pensatica Limited, Fiscal ID 517215560, with registered address at Travessa de São Pedro, nº 8, 1200-432 Lisboa, Portugal ("KlooBR", "we", "us").

By creating an account, using the website or purchasing any Service, you confirm that you have read, understood and accepted these Terms. If you do not agree, please do not use the website or the Services.

2. Who may use the Services

2.1. The Services are available to publishers and other businesses ("Business Users") and to individual authors acting for purposes outside their trade or profession ("Consumers"). Together, they are referred to as "Users".

2.2. You must be at least 18 years old to create an account or purchase Services. Anyone under 18 may only use the Services through a parent or legal guardian, who takes full responsibility for that use.

2.3. If you use the Services on behalf of a company or organization, you confirm that you have the authority to bind it to these Terms.

3. Account

3.1. You need an account to purchase Services. You agree to provide accurate, complete and up-to-date information.

3.2. You are responsible for keeping your login credentials confidential and for all activity that takes place under your account. Please notify us immediately at [email protected] if you suspect any unauthorized use.

3.3. We may suspend or close accounts that breach these Terms or are used fraudulently.

4. The Services

4.1. KlooBR provides artificial intelligence services across the book production chain, including manuscript analysis, copy-editing and proofreading, translation and other services described on the website. The scope, deliverables, price and format of each Service are set out on its page on the website at the time of purchase.

4.2. AI-generated output. The Services are performed by artificial intelligence systems and are not reviewed by humans unless the Service description expressly says so. AI-generated output may contain errors, omissions or inaccuracies. You are responsible for reviewing all deliverables before you use, publish or distribute them.

4.3. Delivery times. Any delivery times shown on the website are estimates only. They depend on factors such as file size, service type and system demand, and are not guaranteed.

4.4. Free trials and samples. Some Services, such as copy-editing and translation, include a free sample or trial so you can assess the quality of the work before purchasing the full Service. Samples are provided for evaluation only. We may limit free trials per account or per Service, and may change or withdraw them at any time.

4.5. We may update, improve, add or discontinue Services at any time. Changes do not affect Services you have already paid for.

5. Prices and payment

5.1. Prices are shown on the website in euros (EUR) and include VAT at the applicable rate.

5.2. Payment is made through the website, using the payment methods available at checkout, before the Service is performed.

5.3. We may change prices at any time. The price that applies is the one shown at the moment you confirm your order.

6. Satisfaction guarantee and refunds

6.1. If you are not satisfied with a Service, you may request a refund within 7 (seven) days of the date the deliverable was made available to you. Send the request to [email protected] with your order number and a short explanation.

6.2. Approved refunds are issued using the original payment method within 14 days of approval.

6.3. Consumers: right of withdrawal. The Services are digital services that begin immediately after purchase. Before purchase, Consumers give their consent for the Service to start immediately, in accordance with Decree-Law No. 24/2014. This does not affect the satisfaction guarantee in clause 6.1 or any other rights Consumers have under applicable law.

7. Intellectual property

7.1. Your content. You keep all rights to the manuscripts, texts, files and other materials you upload ("Your Content"), and to all deliverables generated from them by the Services ("Output").

7.2. Limited licence to KlooBR. You grant KlooBR a limited, non-exclusive, royalty-free licence to store, process and transmit Your Content, including through third-party technology providers, solely to deliver the Services you have requested. This licence ends when the Service has been delivered, except as needed to meet legal obligations or resolve disputes.

7.3. No AI training. Your Content is never used to train artificial intelligence models, whether by KlooBR or by any of its technology providers.

7.4. Your rights to upload. You confirm that you own Your Content or have all the rights and permissions needed to submit it for processing, and that doing so does not infringe the rights of any third party.

7.5. KlooBR's property. The website, the KlooBR brand, its software, technology, design and all related materials belong to KlooBR or its licensors and are protected by intellectual property laws. Nothing in these Terms transfers any of these rights to you.

8. Acceptable use

You agree not to:

(a) use the Services for any unlawful purpose;

(b) try to access, copy, reverse-engineer or interfere with the website, its systems or its technology;

(d) resell or redistribute the Services without our written permission.

9. Limitation of liability

9.1. The Services are provided "as is". To the extent permitted by law, KlooBR does not guarantee that the Output will be error-free or fit for any particular purpose, or that the website will be available without interruption.

9.2. To the extent permitted by law, KlooBR's total liability for any claim relating to a Service is limited to the amount you paid for that Service.

9.3. KlooBR is not liable for indirect or consequential losses, including loss of profits, revenue, reputation or opportunity, or for any consequences of publishing or distributing the Output.

9.4. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for wilful misconduct or gross negligence, or the mandatory rights of Consumers.

10. Changes to these Terms

We may update these Terms from time to time. The current version is always available on the website, with the date it was last updated. Changes do not apply to orders placed before they take effect. If you continue to use the Services after a change, you accept the updated Terms.

11. Governing law and disputes

11.1. These Terms are governed by Portuguese law.

11.2. Any dispute arising from these Terms or the Services will be settled by the courts of Lisbon, without prejudice to any mandatory rights Consumers have to bring proceedings in the courts of their place of residence.

11.3. Alternative dispute resolution for Consumers. If a dispute cannot be resolved directly with us, Consumers may turn to an alternative dispute resolution body, namely:

Centro de Arbitragem de Conflitos de Consumo de Lisboa
www.centroarbitragemlisboa.pt

More information is available on the Consumer Portal at www.consumidor.gov.pt.

12. Language

These Terms may be made available in several languages. If the versions differ, the English version prevails, unless mandatory law requires otherwise.

13. General provisions

13.1. If any provision of these Terms is found invalid or unenforceable, the remaining provisions stay in full force.

13.2. If we do not enforce a right under these Terms, we have not waived it.

13.3. You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours to another company in Pensatica Limited Group.

14. Contact

For any questions about these Terms or the Services:
[email protected]
KlooBR.com, member of Pensatica Limited Group, Travessa de São Pedro, nº 8, 1200-432 Lisboa, Portugal